OneVecino is a comprehensive suite of tools and services tailored to enhance the experience of its vecinos (homeowners).

“Acquiring and owning a home is a multi-step, time-consuming process,” shared Aboitiz Land CEO and president David Rafael shared. “OneVecino is designed with a clear goal of simplifying this process to make it accessible to Filipinos.”

OneVecino is composed of several key components, each designed to meet the specific needs of residents and simplifies the whole home ownership process from property search to property management.

Vecino App: A User-Centric Hub

The Vecino App serves as the digital hub for vecinos, providing a range of features to facilitate a seamless home-buying experience. Notable features include virtual tours, online brochures, online reservations, access to ORs and payment records, construction updates, and virtual turnovers.

Vecino Pay: A Seamless Payment Portal

Vecino Pay simplifies the payment process for vecinos. It links out to platforms, offering multiple ways for vecinos to settle their payments.

Vecino Support: Digitized Omnichannel Customer Service

This website provides vecinos with access to a range of omnichannel customer support services such as through Facebook Messenger, Email, the Vecino Lounge at the Aboitiz Corporate Office in Cebu, and soon on Viber and WhatsApp. Vecino Support allows vecinos to submit service tickets on the website, track its history and status, access FAQs through the Knowledge Base, and utilize the assistance of Abby, the customer service chatbot.

Vecino Properties: Digital Property Management

Vecino Properties is a web application that grants vecinos access to an array of services, including community announcements, tracking of billings and payments, amenity reservations, online gate passes and submission and tracking of service requests.

The win reflects Aboitiz Land’s unwavering commitment to innovating ways for Filipinos to find their future home. As the platform continues to evolve and introduce new features, it is poised to further elevate the vecino experience and shape the future of real estate.

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