“A critical process in real estate is the turnover of the unit for the vecinos (Spanish for neighbor). We found a way to complete this process amid the pandemic through online turnovers,” said AboitizLand chief executive officer Dave Rafael.

The Vecino app will be expanded to an end-to-end system that streamlines the contactless home-buying process, making it easier for buyers and sales partners to reserve units, submit documentary requirements, complete monthly amortizations and easily apply for a housing loan.

The real estate arm of the Aboitiz Group intends to create a more enhanced customer experience and end-to-end service delivery through digital business this year as part of its key objectives for 2021.

Through the use of data science and artificial intelligence, AboitizLand will employ systems and processes that will pave the way for improved customer service.

Apart from investing in various digital tools to automate critical areas in their operations, the company will also rationalize routine processes potentially through robotic process automation.

Its digital ventures are all supported by Amazon Web Services, a dominant player in cloud computing products and services. It is one of the largest Infrastructure-as-a-Service offerings with the most comprehensive set of tools and an expanding list of third-party integrations.

AboitizLand teamed up with its sister company Union Bank of the Philippines for an improved customer profiling system and a predictive model that will detect construction delays.

The partnership aims to get to know the customers easier and provide relevant product offerings, and manage vendors better, resulting in less delays in construction to make sure houses are turned over on time.

Source: Sun Star Cebu