Aboitiz Land’s Customer Service and Digital Customer Experience teams are enhancing the vecino experience through a journey that blends technology, empathy, and data-driven insights. Moving beyond basic tools, they’ve built a dynamic ecosystem uniting customer touchpoints across both physical and digital channels. With a multi-channel platform and dedicated hotline, vecinos can connect more easily and conveniently.

Guided by a customer-centric culture of accountability, collaboration, and innovation, the team leverages real-time data to refine services and personalize each experience. Initiatives like OneVecino bridge digital and traditional interactions, aiming to elevate the vecino journey and reinforce Aboitiz Land’s commitment to customer satisfaction in real estate.

Innovating Ways of Living